Privacy Policy

1. Introduction

The company LASER LIFE SRL (hereinafter “LASER LIFE”), with its registered office at Tervurenlaan 3, 1040 Etterbeek, Belgium, specializes in laser hair removal services.
Our website, www.epilia.be (hereinafter “the Site”), presents our services and allows online appointment booking via an external platform.

We place great importance on the protection of your personal data and are committed to processing it in accordance with the General Data Protection Regulation (GDPR) and applicable Belgian legislation.

2. Collected Data

In the course of our activities, we collect and process the following data:

2.1 Data collected directly by LASER LIFE

Identification data: Name, first name, date of birth.
Contact details: Email address, phone number.
Connection data: IP address, browser type, pages visited, visit duration.
Appointment-related data: Date, time, chosen center.

2.2 Medical data processed via Amesla by Systalium

The medical data necessary to assess your eligibility for laser hair removal treatments and for their follow-up are directly recorded and stored in the Amesla by Systalium management tool.

This means that LASER LIFE delegates the storage and security of medical records to Amesla by Systalium, which acts as a processor under the GDPR.

We ensure that this tool complies with current data protection standards and applies security measures in accordance with GDPR requirements.

3. Purposes of Data Processing

Your personal data is collected for the following purposes:

Appointment management: Scheduling, confirming, modifying, or canceling your sessions via our platform.
Service provision: Performing laser hair removal treatments tailored to your profile.
Medical follow-up: Secure management and storage of your medical record via Amesla by Systalium.
Service improvement: Analyzing feedback and browsing data to optimize the user experience.
Communication: Sending information about our services, promotions, or news, subject to your prior consent.

4. Legal Basis for Processing

The processing of your personal data is based on the following legal grounds:

Performance of a contract: For the services we provide, including appointment management and service tracking.
Legal obligations: For the retention of medical records in accordance with Belgian law.
Consent: For sending commercial and marketing information.
Legitimate interest: For improving our services and managing the security of the Site.

5. Data Sharing

Your personal data may be shared with:

Amesla by Systalium: As a processor, this tool manages the storage and security of your medical data.
External service providers: Online appointment booking platform, hosting providers, IT services (all subject to confidentiality obligations).
Legal authorities: In case of a legal or regulatory obligation.

No medical data is stored on our own servers. All health data is hosted by Amesla by Systalium, which applies security standards in accordance with current regulations.

6. Data Security

We have implemented security measures to protect your data:

Data encryption during transmission.
Strict access control to limit data consultation to authorized personnel only.
Regular backups to prevent data loss or alteration.

Amesla by Systalium applies advanced security protocols to ensure the confidentiality and integrity of medical records.

7. Data Retention Period

Identification and contact data: Retained for 3 years after your last contact with us.
Medical data: Retained for 20 years via Amesla by Systalium in accordance with Belgian legislation.
Connection and cookie data: Retained for 13 months.

8. Your Rights

In accordance with the GDPR, you have the following rights:

Right of access: Obtain confirmation that we process your data and receive a copy.
Right to rectification: Correct inaccurate data.
Right to erasure: Request the deletion of your data under certain conditions.
Right to restriction: Temporarily suspend the processing of your data.
Right to object: Object to the processing of your data for legitimate reasons.
Right to data portability: Receive your data in a structured format or transfer it to another provider.
Right to withdraw consent: At any time for processing based on your consent.

9. Exercising Your Rights

You can contact us for any request regarding your personal data:

By email:
By mail: LASER LIFE SRL, Tervurenlaan 3, 1040 Etterbeek, Belgium

We commit to responding within one (1) month from the receipt of your request.

10. Cookies and Similar Technologies

Our Site uses cookies to enhance your user experience and analyze Site usage.
A consent banner, provided by Sirdata via AB Consent, is implemented to obtain your agreement.

You can manage your preferences at any time via our cookie management tool.

11. Changes to the Privacy Policy

We reserve the right to modify this policy at any time. Changes will be published on this page with an update date.
By using our Site, you accept this Privacy Policy.
For any questions, please contact us at .