General Terms of Use

General Terms of Use of the website www.epilia.be

1. Scope
   These general terms of use (hereinafter ‘GTU’) apply to the access, use, consultation and all operations on the website www.epilia.be (hereinafter the ‘Website’) by the User. By connecting to the Website, the User confirms that he or she has read these GTU and agrees to them without reservation.
   The Website is owned and operated by the private limited company under Belgian law, LASER LIFE, whose registered office is located at 32 rue Général Tombeur, 1040 Brussels, Belgium and who are registered with the ECB under the number: 0642.717.644, (email: ), hereinafter ‘Laser Life’.

2. Use of the Websit
   The Website, its content and addresses are published by Laser Life. It is hosted by SAS OVH, V.A.T : FR22 424761419, whose servers are located in the European Union, and is accessible without guarantee. Despite all of the care taken in the construction of the Website, Laser Life cannot guarantee the accuracy of the content and cannot be held liable for any damage caused by, among other things, an interruption, defect or error in the functionalities offered by the Website or in the information provided, a delay in operations or transmissions or any general interruption in the functioning of the Website, a computer virus or other similar technical problems, a network defect, or for any other reason whatsoever, when using the Website or its content. Laser Life manages the content of the Website freely and independently. Laser Life may therefore, without prior notification to the User, suspend or cancel access to the Website or part thereof, modify the information available on the Website or modify the presentation of the Website, its structure and its sections. The User uses the Website and any linked sites under his or her own and sole responsibility. The User undertakes not to commit or omit acts that would have the purpose or effect, either directly or indirectly, of hindering the use of the Website, copying, altering, modifying, or interfering with the Website, its use or its content, or using the Website for illegal purposes, purposes prohibited by the GTU or infringing Laser Life’s rights, nor to encourage such acts. The User shall refrain from any action that may affect the security of the Website or its integrity.

3. Privacy Policy
   The purpose of this Privacy Policy is to inform the User in a complete and transparent manner about the use of his/her Personal Data by Laser Life. The Website is subject to a security system using SSL encryption. However, the User is aware that the Internet is not a completely secure means of information, and that, consequently, Laser Life cannot guarantee that his or her privacy and the Personal Data he or she has shared will be fully respected. Laser Life promises that the collection and use of the User’s Personal Data on the Website shall be carried out in accordance with the European and Belgian regulations in force, and in particular Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, repealing Directive 95/46/EC (‘GDPR’), as well as the Law of 30 July 2018 on the protection of natural persons with regard to the processing of personal data. These regulations can be consulted in their entirety on the website of the Data Protection Authority at the following address: https://www.autoriteprotectiondonnees.be is the controller of the processing of these Personal Data and its contact details are mentioned at the top of these GTU. Only Personal Data that the User voluntarily provides by filling in the contact forms on the Website are collected by Laser Life: these are his or her first name, surname, address, email address and telephone number (hereinafter ‘Personal Data’). The Personal Data is only used by Laser Life to track the User’s request. The request that the User makes by filling out the Website’s contact form generates an email that is sent directly to the managers of the Laser Life centres.It is not stored by Laser Life, integrated into databases, communicated to third parties or used for any other purpose.The processing of Personal Data is based on the User’s consent (art. 6.1.a. GDPR).The User may withdraw his consent to the processing of his Personal Data by Laser Life at any time, however, this will not affect any processing carried out prior to consent being withdrawn.At any time, the User has the right to be informed of, to have access to, to request a correction of or a limited processing of his or her Personal Data. Also, at any time the User may ask Laser Life to delete his Personal Data from his files or may oppose the processing. Similarly, the User may request to receive the Personal Data he or she has provided to the controller in a structured, commonly used and machine-readable format or request that such data be directly transmitted to another controller if technically possible.Notwithstanding the foregoing, Laser Life may communicate any information concerning the User (including his identity) if necessary in the event of a complaint or investigation concerning a use of the Website that does not comply with the GTU, or with applicable legislation, on the basis of any mailing forms, data and information that a User has communicated via the Website, or in order to identify, contact or initiate legal action against a person causing prejudice or interference with the Website or the rights of Laser Life or the rights of other users of the Website. Laser Life therefore reserves the right to disclose at any time any information deemed necessary in accordance with applicable legislation, a judgement, or a request from the public authority.
   If the User feels that Laser Life is not respecting his or her right to the protection of Personal Data, he or she has the possibility of filing a complaint with the Data Protection Authority: https://www.autoriteprotectiondonnees.be

4. Services provided by third parties
   Some of the Website’s services are managed by third parties, in particular the online agenda manager that allows appointments to be made with one of Laser Life’s centres (Progenda).These services are provided directly by the third party and Laser Life does not have access to the Personal Data collected and processed as part of these services. These parties are not subcontractors. Laser Life nevertheless selects its partners carefully with regards to compliance with the GDPR regulations.The User is invited to read the privacy policy of Laser Life’s partners for any additional information about the processing of their Personal Data, for which Laser Life is not the controller.

5. Cookies
   The Website allows the collection of anonymous data, through statistical and analytical cookies, by Google Analytics in order to analyse traffic and the origin of navigation. These cookies provide Laser Life with statistical information. Users can refuse the application of these cookies by configuring their browser or removing the cookie installed on their computer. Refusal or withdrawal will not affect the navigation of the Website.

6. Intellectual property
   The Website, its content (including texts, photographs, graphics and videos), and all other material and elements, whatever they may be, are protected by intellectual property rights (and in particular the provisions contained in the Belgian Code of Economic Law, as well as by all international texts in force) and remain the exclusive property of Laser Life or the rights holders concerned. In particular, it is prohibited, even if it is technically possible, to reproduce, download, modify, adapt, use, translate, distribute, communicate to the public, commercialise or make available all or part of the content of the Website, for any purpose and in any manner whatsoever, permanently or temporarily, whether for commercial or non-profit purposes. The Website and its content may not be used for any purpose other than the purpose that is expressly authorised or required by navigation on the Website. Any unauthorised use of the content of the Website may constitute a counterfeiting offence and give rise to civil or criminal legal proceedings and the payment of compensation. Epilia is a registered trademark owned and/or exclusively licensed by Laser Life.

7. Nullity of a clause
   If one or more provisions of the GTU are found to be invalid for any reason whatsoever, only the minimum shall be considered invalid and shall be replaced by valid provisions that best meet the purpose of the GTU. The other provisions will remain fully applicable.

8. Contract amendments
   Laser Life reserves the right to modify these GTU at any time without prior notice.

9. Applicable legislation and competent jurisdictions
   The GTU, the use of the Website and all relations between Laser Life and the User are entirely governed by Belgian law. In the event of a dispute, only the French-speaking courts and tribunals of the district in which Laser Life’s head office is located have jurisdiction.

10. Punctuality
    In order to respect our commitment to punctuality, we ask you to arrive at your appointment 5 minutes before the scheduled time. Any delay may result in the cancellation of your session.
    For any consultation cancelled within less than 48 hours or not honoured, we will be obliged to ask you for a compensation of 20% of the amount of the session, out of respect for the patients waiting for an appointment.